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A Consumer Guide for Newcomers in Manitoba
(Second Edition)

Table of Contents

Note: The files for the Consumer Guide are in Portable Document Format (PDF). You will need Adobe Reader on your computer to view the files. You can get Adobe Reader directly from Adobe's home page.

Introduction
What is CAC Manitoba?
Chapter 1: Banking
  Why open a bank account?
Where can I open a bank account?
How is my money protected?
What type of bank account can I open?
What can I expect?
Cheques
Service Charges
What if I have a problem?
Safety Deposit Boxes
Chapter 2: Credit
  Credit carts, mortgages and loans
How do I get a credit card?
What happens if my application is accepted?
Monthly Statements
What if my application is rejected?
What if I want to cancel my credit card?
Alternative financial institutions
Chapter 3: Shopping
  Return Policy
Guarantees and Warranties
Rain Checks
Rent-to-Own
Garage sales
Outdoor markets
Auctions
Buying at the door
Charities
Door-to-door sales
Shopping through the mail
Mail order clubs
Catalogue shopping
Shopping on the Internet
Telemarketing
Pre-paid contracts
Rebates
Buy now, pay later
Shopping for clothes
Buying clothes on a budget
Children's clothing tax exemption
Winter clothing
Grocery shopping
Corner grocery stores
Large grocery stores
Department stores
Shopping clubs
Best Before dates
Be a wise consumer
Chapter 4: Automobiles and Transportation
  Driver's licenses in Manitoba
Merits and demerits
Buying a car
How do I buy a car?
When is the best time to shop?
How do I make sure a used car is in good condition?
Safety certificates
Check the history of the vehicle
Making an offer to buy a vehicle
Trade-ins
Leasing a car
Is leasing better than buying?
Renting a car?
Safety
Winter driving
Vehicle insurance and Autopac
Financing
Selling a car
Complaints and Car Problems
Fixing your car
Getting an estimate
What if I have a problem?
Taking the bus
Taxis
Chapter 5: Housing
  What can I afford?
Where should I live?
Where should I look?
When looking at an apartment
What questions should I ask?
When you find the apartment you want to rent
Be aware of safety issues
Tenant insurance
Buying a house
Choosing a real estate agent or realtor
Making an Offer to Purchase
What costs can I expect to pay?
Home Inspection
Security Inspection
Chapter 6: Utilities
  Long-distance telephone
Cellular telephones
Television
Cable TV
Digital cable
Pay-per-view TV
MTS TV
Satellite TV
Before I buy a satellite television
Chapter 7: Protect Yourself
 
  Identity Theft
Social Insurance Number
Privacy
E-mail Viruses and Scams
Computer Viruses
Scams
E-mail and Internet scams
Contest prize scams
Telephone Scams
What you can do about scams
How and when to make a consumer complaint
When do you have a valid complaint?
3 steps to making a complaint
Resources

The Consumers' Association of Canada (Manitoba) would like to thank
Cathy Bruneau: Contributor
Peggy Barker: Contributor
Viviana Firbank: Contributor
Allan Levine: Contributor
Gloria Desorcy: Contributor
Cynthia Stewart: Plain Language Consultant

Your knowledge and experience helped us very much.

Funded by:

Manitoba Labour and Immigration

   

 This page was last updated on April 24, 2006

   
© 2006- Consumers Association of Canada (Manitoba)